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The practical guide to achieving customer satisfaction in events and hotels / Philip Berners and Adrian Martin.

By: Contributor(s): Material type: TextTextSeries: Practical guide events hotel managementPublisher: London ; New York : Routledge, 2023Description: xiii, 179 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780367723873
  • 9780367723859
Subject(s): Additional physical formats: Online version:: Practical guide to achieving customer satisfaction in events and hotelsDDC classification:
  • 647.94068 23/eng/20220422
LOC classification:
  • TX911.3.C8 B47 2023
Summary: "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- Provided by publisher.
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Item type Current library Call number Status Barcode
Books Books SPAA Library General Collection TX911.3.C8 B47 2023 (Browse shelf(Opens below)) Available 0007463

Includes bibliographical references and index.

"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- Provided by publisher.

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