The practical guide to achieving customer satisfaction in events and hotels / (Record no. 3622)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02193cam a2200421 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 22400013 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | AE-ShPAA |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230426084520.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220127s2023 enka b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2022001392 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780367723873 |
| Qualifying information | (hbk) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780367723859 |
| Qualifying information | (pbk) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781003154600 |
| Qualifying information | (ebk) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Language of cataloging | eng |
| Description conventions | rda |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX911.3.C8 |
| Item number | B47 2023 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 647.94068 |
| Edition number | 23/eng/20220422 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Berners, Philip, |
| Relator term | author. |
| 9 (RLIN) | 1753 |
| 245 14 - TITLE STATEMENT | |
| Title | The practical guide to achieving customer satisfaction in events and hotels / |
| Statement of responsibility, etc. | Philip Berners and Adrian Martin. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | London ; |
| -- | New York : |
| Name of producer, publisher, distributor, manufacturer | Routledge, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2023. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 179 pages : |
| Other physical details | illustrations ; |
| Dimensions | 25 cm. |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | unmediated |
| Media type code | n |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | volume |
| Carrier type code | nc |
| Source | rdacarrier |
| 490 0# - SERIES STATEMENT | |
| Series statement | Practical guide events hotel management |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- |
| Assigning source | Provided by publisher. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| General subdivision | Customer services. |
| 9 (RLIN) | 1754 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hotel management. |
| 9 (RLIN) | 1755 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Special events |
| General subdivision | Management. |
| 9 (RLIN) | 1756 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Martin, Adrian, |
| Relator term | author. |
| 9 (RLIN) | 1757 |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Online version: |
| Main entry heading | Berners, Philip. |
| Title | Practical guide to achieving customer satisfaction in events and hotels |
| Place, publisher, and date of publication | Abingdon, Oxon ; New York, NY : Routledge, 2022 |
| International Standard Book Number | 9781003154600 |
| Record control number | (DLC) 2022001393 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ecip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha biblionumber | 3622 |
| Koha biblioitemnumber | 3622 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha biblioitemnumber | 3622 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha biblioitemnumber | 3622 |
| Date last seen | Total Checkouts | Full call number | Barcode | Price effective from | Koha item type | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Withdrawn status | Home library | Current library | Shelving location | Date acquired |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 03/10/2025 | TX911.3.C8 B47 2023 | 0007463 | 11/15/2022 | Books | Library of Congress Classification | Available for loans | SPAA Library | SPAA Library | General Collection | 11/15/2022 |