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The practical guide to achieving customer satisfaction in events and hotels / Philip Berners and Adrian Martin.

By:

Berners, Philip [author.]

Contributor(s):

Martin, Adrian [author.]

Material type: Text

TextSeries: Practical guide events hotel managementPublisher: London ; New York : Routledge, 2023Description: xiii, 179 pages : illustrations ; 25 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9780367723873
9780367723859

Subject(s):

Additional physical formats: Online version:: Practical guide to achieving customer satisfaction in events and hotelsDDC classification:

647.94068 23/eng/20220422

LOC classification:

TX911.3.C8 B47 2023

Summary: "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- Provided by publisher.

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Holdings
Item type	Current library	Call number	Status	Barcode
Books	SPAA Library General Collection	TX911.3.C8 B47 2023 (Browse shelf(Opens below))	Available	0007463

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Includes bibliographical references and index.

"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- Provided by publisher.

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