000 02107cam a2200361 i 4500
001 22933826
005 20250109140753.0
008 230119s2023 nyu 000 0 eng
010 _a 2023002434
020 _a9780143137597
_q(trade paperback)
020 _z9780593511695
_q(ebook)
040 _cAE-ShPAA
042 _apcc
050 0 0 _aBF637.C45
_bS78 2023
082 0 0 _a158.2
_223/eng/20230119
100 1 _aStone, Douglas,
_d1958-
_eauthor.
_913289
245 1 0 _aDifficult conversations :
_bhow to discuss what matters most /
_cDouglas Stone, Bruce Patton, Sheila Heen.
250 _aRevised edition.
264 1 _aNew York :
_bPenguin Books,
_c2023.
300 _axxiv, 372 pages ;
_c20 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
500 _aSIBF2023
500 _aRevised edition of Difficult conversations, 1999.
501 _aP.B
520 _a"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ʺ Decipher the underlying structure of every difficult conversation ʺ Start a conversation without defensiveness ʺ Listen for the meaning of what is not said ʺ Stay balanced in the face of attacks and accusations ʺ Move from emotion to productive problem solving"--
_cProvided by publisher.
650 0 _aInterpersonal communication.
_913290
650 0 _aInterpersonal communication
_xCase studies.
_913291
700 1 _aPatton, Bruce,
_eauthor.
_913292
700 1 _aHeen, Sheila,
_eauthor.
_913293
776 0 8 _iOnline version:
_aStone, Douglas.
_tDifficult conversations
_dNew York : Penguin Books, 2023
_z9780593511695
_w(DLC) 2023002435
999 _c7279
_d7279