000			01679cam a2200205 a 4500
005			20250109140646.0
008			230721s2024 nyu 001 0 eng d
020			_a9780593732236
050	1	4	_aBF637.C45 _bD858 2024
100	1		_aDuhigg, Charles.
245	1	0	_aSupercommunicators : _bhow to unlock the secret language of connection / _cCharles Duhigg.
250			_a1st ed.
260			_aNew York : _bRandom House, _c2024.
300			_axviii, 299 p. ; _c24 cm
500			_aIncludes index.
501			_aK_B
520			_a"We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to how human beings connect through words. They understand that whenever we speak, we're actually participating in one of three distinct conversations: What is this really about? How do we feel? And who are we? They know the importance of recognizing--and then matching--each kind of conversation, and how to hear the complex emotions, subtle negotiations and hidden beliefs that color and inform everything we say. Our pasts, our values, our affiliations-our identities-shape every discussion we have, from who will pick up the kids to how we want to be treated at work"-- _cProvided by publisher.
650		0	_aInterpersonal communication. _913290
650		0	_aCommunication _xPsychological aspects. _91677
999			_c7007 _d7007