Stone, Douglas,  1958- <br/><br/>
Difficult conversations :  how to discuss what matters most / 
Douglas Stone, Bruce Patton, Sheila Heen. 
 - Revised edition. 
 - xxiv, 372 pages ;  20 cm 
<br/><br/> SIBF2023  Revised edition of Difficult conversations, 1999. 
<br/><br/>P.B 
<br/><br/> "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ʺ Decipher the underlying structure of every difficult conversation ʺ Start a conversation without defensiveness ʺ Listen for the meaning of what is not said ʺ Stay balanced in the face of attacks and accusations ʺ Move from emotion to productive problem solving"-- 
<br/><br/><label>ISBN: </label>9780143137597 
<br/><br/><label>LCCN: </label>2023002434 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.<br/>Interpersonal communication--Case studies.
<br/><br/><label>LC Class. No.: </label>BF637.C45  / S78 2023 
<br/><br/><label>Dewey Class. No.: </label>158.2