TY  - BOOK
AU  - Berners,Philip
AU  - Martin,Adrian
TI  - The practical guide to achieving customer satisfaction in events and hotels
T2  - Practical guide events hotel management
SN  - 9780367723873
AV  - TX911.3.C8 B47 2023
U1  - 647.94068 23/eng/20220422
PY  - 2023///
CY  - London, New York
PB  - Routledge
KW  - Hospitality industry
KW  - Customer services
KW  - Hotel management
KW  - Special events
KW  - Management
N1  - Includes bibliographical references and index
N2  - "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"--
ER  -