Berners, Philip, <br/><br/>
The practical guide to achieving customer satisfaction in events and hotels / 
Philip Berners and Adrian Martin. 
 - xiii, 179 pages :  illustrations ;  25 cm. 
 - Practical guide events hotel management .
<br/><br/>Includes bibliographical references and index. 
<br/><br/> "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- 
<br/><br/><label>ISBN: </label>9780367723873 9780367723859 
<br/><br/><label>LCCN: </label>2022001392 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Customer services.<br/>Hotel management.<br/>Special events--Management.
<br/><br/><label>LC Class. No.: </label>TX911.3.C8  / B47 2023 
<br/><br/><label>Dewey Class. No.: </label>647.94068