Difficult conversations : how to discuss what matters most /
Stone, Douglas, 1958-
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen. - Revised edition. - xxiv, 372 pages ; 20 cm
SIBF2023 Revised edition of Difficult conversations, 1999.
P.B
"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ʺ Decipher the underlying structure of every difficult conversation ʺ Start a conversation without defensiveness ʺ Listen for the meaning of what is not said ʺ Stay balanced in the face of attacks and accusations ʺ Move from emotion to productive problem solving"--
9780143137597
2023002434
Interpersonal communication.
Interpersonal communication--Case studies.
BF637.C45 / S78 2023
158.2
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen. - Revised edition. - xxiv, 372 pages ; 20 cm
SIBF2023 Revised edition of Difficult conversations, 1999.
P.B
"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ʺ Decipher the underlying structure of every difficult conversation ʺ Start a conversation without defensiveness ʺ Listen for the meaning of what is not said ʺ Stay balanced in the face of attacks and accusations ʺ Move from emotion to productive problem solving"--
9780143137597
2023002434
Interpersonal communication.
Interpersonal communication--Case studies.
BF637.C45 / S78 2023
158.2